Apparel & Retail Case: EGOOSS — Supervisor & Regional Manager Management Development Program
Project Overview
During a period of rapid nationwide expansion, EGOOSS faced a growing gap between business growth and the development of frontline service and management capability. Due to its unique business model, conventional operating practices from other apparel retailers were not directly applicable.
To address this challenge, EGOOSS engaged Prothink to design and deliver a fully customized management development program for supervisors and regional managers. The program spanned three months and focused on strengthening frontline management capability through practical, application-driven learning.
The Challenge
How to quickly build consistent frontline management capability and service standards across a rapidly expanding retail network, within a short time frame and under a non-standard business model.
Our Approach
- Capability mapping and competency definition for frontline supervisors
- Targeted training programs aligned with identified capability gaps
- Post-training assignments combined with online coaching and follow-up support
- Core training modules included:
- Service Upgrade
- Business Management
- People Management
- Store Management
Learning Design
- Customized scripts and real store cases, ensuring learning was practical and easy to apply
- Integration of simulation exercises with real store operations, bridging the gap between classroom learning and on-the-job practice
- Use of sand-table simulations combined with in-store application to move beyond theoretical training
Outcomes & Impact
- Standardized management approaches and practices across frontline teams, with results reflected in performance assessments
- Successfully developed over 50 frontline business leaders within three months
- Enabled senior management to observe clear improvements in management capability and business performance following program completion