Sales & Business

B2B Sales Enhancement Case: WorldFirst — Telesales Team Performance Enhancement Training

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Project Overview

WorldFirst, under Ant Group, is dedicated to providing one-stop cross-border payment and collection services for cross-border e-commerce and B2B foreign trade merchants. With 19 years of cross-border payment experience, its business footprint covers 70+ countries and regions, with global offices in 19 cities, serving nearly one million merchants. Among them, its telesales team is the core force for business development. Enhancing the team's business capabilities is a key client objective.

Deepen sales skills through customized case simulation, speech design and practice

Outcomes

  • For its telesales team and business channel development team, training such as "Efficiency Improvement Workshop," "Sales Enhancement Workshop," "MBTI and Self-Awareness, Team Collaboration & Customer Management," and "Business Workshop" were conducted. Measures like goal focusing, efficiency optimization, sales skill enhancement, motivation for co-creation, and result measurement were implemented. Simultaneously, through follow-up meetings, the improvement of team efficiency was further assessed.
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